Most training is forgotten by Friday. Ours shows up the next morning.
The account team speaks one service language from the first client review, and the playbook is something you can show the client.
It sticks.
- People apply it the next morning. That's the test we hold ourselves to.
- It starts live, so the language belongs to the team, not to an app.
- Short refreshers between sessions keep it alive.
Built to be used Monday, not remembered at the offsite.
Every program follows the same arc. The live sessions build the language; everything around them keeps it in use months later.
Listen first
A short conversation to capture your client's own language
Session 1 · 90 minLive
The team's styles and a shared service language
Session 2 · 90 minLive
Practicing the client conversations that matter most
Optional joint sessionLive
With the client's workplace lead, in the room
Pulse
Three quick questions after every session. Did it get used?
Between-sessions feed
Short clips in the HumanCoda app, one idea at a time.
Check-in
What stuck, what didn't, and what's next.
RefreshLive
A return session, booked on day one.
What your team sees between sessions. One idea, under a minute.
Still used years later
One client team is still using the framework, and talking about "the birds," years after the training.
Measured the next morning
A three-question pulse after every session turns "it sticks" into a number you can see.
A return visit, built in
Your refresh session is booked on day one, before the language has a chance to fade.
Where do you want to go from here?
Talk to us about a new contract
A 20-minute call. We'll shape the program to your team and timeline.
Start the conversation →BWill it fit my people?
Taught in your client's own words
How it fits this team, not a generic one →CIs it worth it right now?
The next review and the renewal
What doing nothing could cost you →Different moment? Choose again →